Contact Veyessa through the order support form before sending anything back. An unapproved return may be refused because chain-of-custody, storage and product integrity must be assessed.
Report an order issue
Inspect the shipment promptly. Report damage, a shipping discrepancy or the wrong item within five calendar days of delivery and include the order number, outer packaging photos, product photos and lot or expiration details where visible. Keep all packaging until support completes the review.
Return eligibility
Eligibility depends on the item, its condition, applicable law and manufacturer or distributor restrictions. Opened, used, temperature-sensitive, compromised, expired, clearance or specially sourced items may be ineligible. Authorization does not guarantee a refund until the returned item is inspected.
Refund timing
Approved refunds are issued to the original payment method after inspection. Bank processing time is outside Veyessa control. Original shipping charges and return shipping may be nonrefundable unless the issue resulted from an accepted fulfillment error or applicable law requires otherwise.
Do not discard or use a questioned item
If packaging, temperature exposure, authenticity or labeling appears questionable, isolate the item and contact support. Do not use it while the issue is under review.