Available shipping services, charges and estimated transit times are displayed at checkout for the destination and cart contents. A checkout estimate is not a guaranteed delivery appointment.
Order review and dispatch
Orders may be held for payment, address, inventory or professional-account verification. Dispatch begins only after required reviews are complete. Tracking is provided when supported by the selected carrier.
Address accuracy
Customers must provide a complete deliverable address and monitor tracking. Address changes may not be possible after fulfillment begins. Carrier rerouting, weather, holidays, remote destinations and service interruptions can affect timing.
Product handling
Where an item has specific storage or transport requirements, follow current manufacturer labeling. Review the parcel promptly at delivery and report visible damage or a suspected handling issue before using the item.
Loss or delay
Contact support with the order number if tracking is stalled or the parcel is missing. Veyessa will review the carrier record and available remedies; replacement or refund eligibility depends on the investigation and applicable law.